Delivery
We ship all over the world!
Each delivery takes place in 3 stages:
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We prepare your order within 24 hours (this period may be extended in the event of high demand).
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Once prepared, your order is sent by La Poste within 2 to 3 working days in France and in the main European cities (indicative deadline provided by La Poste). Count up to a week for other destinations.
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Once shipped, you will receive a confirmation email with your tracking number.
Returns
You can make a return (only for non-personalized jewelry) by respecting these conditions:
- Return costs are your responsibility.
- The return must be made within 14 days of receipt. Please contact our customer service by email.
- Jewels must be intact and returned in their original packaging.
We do not make any returns, exchanges or refunds for personalized jewelry except in the case of a damaged order. at the delivery.
Once your order has been delivered, you have 3 days to report a damaged order to our customer service via the following address: contact@topo-paris.com (please attach a photo to your email).
After this period, any complaint will be refused.